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Community Member
November 11, 2025

when will i be able to have my upgrade

  • November 11, 2025
  • 2 replies
  • 29 views

When will I be able to have my upgrade

    2 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 14, 2025

    Hi ​@Ha Lima ,

     

    I’m really sorry for any inconvenience caused regarding your upgrade. We’d love the chance to make this right for you.
    If you’d like further support, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk with the details of your query. We’ll do everything we can to assist you promptly.
    You can also find more information on our website: iD Mobile.

    Lamiya
    iD Mobile Team
     

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    Zubeida H
    iD Mobile Employee
    iD Mobile Employee
    November 14, 2025

    Hi ​@Harvey8453 

    You will be able to upgrade 3 months prior to your contract end date, to move to a handset deal. And if you would like to move to a sim only deal, you will have to be within your last 30 days of your contract in order to do so.

    If you would like us to have a look at your exact eligibility date to upgrade, send us a private message or contact us via  our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, so that we can have a look at the account for you.

     

    Thank you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.