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Question

why am i not receiving a password reset code

  • April 23, 2026
  • 1 reply
  • 18 views
Joy Fox
New Contributor

I must have tried a dozen times requesting a password reset code for my account but I never receive it. I am trying to sort a problem out for my mother, I have power of attorney, she has early stage dementia. She can’t remember her password for her id mobile account and has received an email saying she is going to be charged £34 tomorrow and she can’t understand why. 
I’ve searched online and have seen this is a common problem with IDmobile not sending password reset codes, it’s very frustrating 😡

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 23, 2026

    Hi ​@Joy Fox,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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