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Why is ID mobile charging me for two separate plans?

  • October 11, 2025
  • 2 replies
  • 43 views
W
New Contributor

Why are ID mobile charging me for two separate plans instead of just one plan like it’s always been?

Best answer by Decembersangel72

Hi ​@Wessex18 

Have you logged into your account and reviewed the plans associated with it?

Have you recently changed/upgraded your plan? As there may be some cross over.

If you still have questions then you need to contact the Live Chat with regards to this as they will be able to help you:-

https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good luck x

      2 replies

      Decembersangel72
      Gold Contributor
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      • Decembersangel72
      • Gold Contributor
      • Answer
      • October 12, 2025

      Hi ​@Wessex18 

      Have you logged into your account and reviewed the plans associated with it?

      Have you recently changed/upgraded your plan? As there may be some cross over.

      If you still have questions then you need to contact the Live Chat with regards to this as they will be able to help you:-

      https://www.idmobile.co.uk/live-chat

      Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
      Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

      Good luck x

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        I
        iD Mobile Employee
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        • Isa M
        • iD Mobile Employee
        • October 12, 2025

        Hi ​@Decembersangel72 , thank you for the great advice. ​@Wessex18 please let us know if you have tried the above and gotten assistance. Best wishes.

        -Isa🎀

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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