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Question

wrong phone number in direct debit confirmation letter.

  • August 11, 2026
  • 1 reply
  • 14 views

Hi I received a letter from ID mobile today confirming my new director debit and all my details are correct apart from my account phone number. My number is { REMOVED } not { REMOVED } thanks for your help.

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 14, 2026

Hi ​@Mikatika

 

Thank you for getting in touch, and I'm sorry for any confusion caused by the information shown on the letter.

 

This can normally happen when your number is transferred to iD Mobile after the first invoice has already been generated. The initial documentation may therefore still show the temporary iD Mobile number that was originally assigned to the account.

 

Please allow until your next billing cycle for the account information to update and reflect your transferred number on future billing documentation.

 

If the incorrect number is still showing after your next bill has been generated, please let us know and we'll be happy to investigate this further.

 

Owethu