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Community Member
September 22, 2026

yohr website wont let me change my phone number

your website is not letting me change my phone number i have followed all steps ive been given to do so and used my pac code when checking out and it still won’t change i’ve tried to follow steps from text message and am just getting “try again”

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2026

    Hi ​@mhdav,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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