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Community Member
July 5, 2018
Solved

I can't log into My Account, Help!

  • July 5, 2018
  • 13 replies
  • 12183 views
Hi I can not log in to my account it is saying not valid even though I have already activated a account
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Best answer by Mohammed H
Hello @Leishalou,

Welcome to the iD Community.

I've renamed your topic for clarity.

Are you using the login details you registered with?

To confirm have you purchased a new plan or are you simply trying to login to check an existing plan you have with us?

Have you tried the Forgotten your password and/or Forgotten your Username feature to help you retrieve your account information?

Mohammed

13 replies

Mohammed H
iD Mobile Employee
iD Mobile Employee
July 6, 2018
Hello @Leishalou,

Welcome to the iD Community.

I've renamed your topic for clarity.

Are you using the login details you registered with?

To confirm have you purchased a new plan or are you simply trying to login to check an existing plan you have with us?

Have you tried the Forgotten your password and/or Forgotten your Username feature to help you retrieve your account information?

Mohammed
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HAJJ
Community Member
Community Member
December 10, 2018
Yes
HAJJ
Community Member
Community Member
December 10, 2018
No still waiting for an answer or reply
Ryan D
iD Mobile Employee
iD Mobile Employee
December 13, 2018
Hi @HAJJ,

Please can you explain a little bit about your issue so we can take a look into this for you?

Thanks,
Ryan
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Foxyfrustrated
Community Member
Community Member
December 16, 2018
I can't register and I have been waiting for someone to contact me. I submitted the same correct details three times but the submit button wouldn't work and my computer crashed. On live chat I was told to choose another password - I did but unfortunately I then got a wrong password error, then I was told to use a different search engine. Still nothing just keeps telling me my details are incorrect. Is it possible to have someone reset the whole thing? Or am I never going to be able to see my account. Not impressed folks - not impressed at all.
Mohammed H
iD Mobile Employee
iD Mobile Employee
December 17, 2018

I can't register and I have been waiting for someone to contact me. I submitted the same correct details three times but the submit button wouldn't work and my computer crashed. On live chat I was told to choose another password - I did but unfortunately I then got a wrong password error, then I was told to use a different search engine. Still nothing just keeps telling me my details are incorrect. Is it possible to have someone reset the whole thing? Or am I never going to be able to see my account. Not impressed folks - not impressed at all.

 


Hello @Foxyfrustrated,

Double checking the details is the first thing we'd recommend.

If you've checked that these are definitely correct, it's possible that they are incorrectly recorded at the time of purchase.

Mohammed

 

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mobile486
Community Member
Community Member
January 9, 2019
I cannot log into my account. Also I cannot print my old bills

What is the problem?
Ryan D
iD Mobile Employee
iD Mobile Employee
January 10, 2019
Hi @mobile486,

What happens when you try to log in; are there any error messages? Also, where are you trying to print your bills from?

Ryan
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mobile486
Community Member
Community Member
January 10, 2019
get Invalid username

and invalid password
mobile486
Community Member
Community Member
January 10, 2019
Get 2 error messages Invalid username and invalid password.

Not changed them so did so and still cannot get on

Printing bills - saves them as PDR file then get error message illegal format