I can't log into My Account, Help!

13 replies
12186 views

Hi I can not log in to my account it is saying not valid even though I have already activated a account

Account

This topic has been closed for replies.

Mohammed HAnswer

iD Mobile Employee

Hello @Leishalou,

Welcome to the iD Community.

I've renamed your topic for clarity.

Are you using the login details you registered with?

To confirm have you purchased a new plan or are you simply trying to login to check an existing plan you have with us?

Have you tried the Forgotten your password and/or Forgotten your Username feature to help you retrieve your account information?

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Mohammed HAnswer

iD Mobile Employee

Hello @Leishalou,

Welcome to the iD Community.

I've renamed your topic for clarity.

Are you using the login details you registered with?

To confirm have you purchased a new plan or are you simply trying to login to check an existing plan you have with us?

Have you tried the Forgotten your password and/or Forgotten your Username feature to help you retrieve your account information?

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

HAJJ

Community Member

Yes

HAJJ

Community Member

No still waiting for an answer or reply

Ryan D

iD Mobile Employee

Hi @HAJJ,

Please can you explain a little bit about your issue so we can take a look into this for you?

Thanks,
Ryan

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Foxyfrustrated

Community Member

I can't register and I have been waiting for someone to contact me. I submitted the same correct details three times but the submit button wouldn't work and my computer crashed. On live chat I was told to choose another password - I did but unfortunately I then got a wrong password error, then I was told to use a different search engine. Still nothing just keeps telling me my details are incorrect. Is it possible to have someone reset the whole thing? Or am I never going to be able to see my account. Not impressed folks - not impressed at all.

Mohammed H

iD Mobile Employee

I can't register and I have been waiting for someone to contact me. I submitted the same correct details three times but the submit button wouldn't work and my computer crashed. On live chat I was told to choose another password - I did but unfortunately I then got a wrong password error, then I was told to use a different search engine. Still nothing just keeps telling me my details are incorrect. Is it possible to have someone reset the whole thing? Or am I never going to be able to see my account. Not impressed folks - not impressed at all.

Hello @Foxyfrustrated,

Double checking the details is the first thing we'd recommend.

If you've checked that these are definitely correct, it's possible that they are incorrectly recorded at the time of purchase.

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

mobile486

Community Member

I cannot log into my account. Also I cannot print my old bills

What is the problem?

Ryan D

iD Mobile Employee

Hi @mobile486,

What happens when you try to log in; are there any error messages? Also, where are you trying to print your bills from?

Ryan

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

mobile486

Community Member

get Invalid username

and invalid password

mobile486

Community Member

Get 2 error messages Invalid username and invalid password.

Not changed them so did so and still cannot get on

Printing bills - saves them as PDR file then get error message illegal format