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Dora90
Community Member
Oct 25, 2026 9:14 PM UTC

2 active plan. 2 diffrent number would like to keep my old number

I have an ID account with my preferred number unfortunately that phone is gone so I ordered a new phone woth new number and contract how can I transfer my number my new number? 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 26, 2026 3:49 PM UTC

    Hi ​@Dora90,

     

    Unfortunately, it's not possible to transfer a number directly between two iD Mobile accounts or plans. iD Mobile doesn't support internal number transfers.

     

    If you've taken out a new iD Mobile contract with a new number, you won't be able to move your preferred number from your existing iD Mobile account onto the new one.

     

    Please contact our Live Chat team to discuss the options available to you: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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