2 month wait so far for a replacement stolen SIM | iD Mobile Community
Skip to main content

2 month wait so far for a replacement stolen SIM

  • October 20, 2025
  • 1 reply
  • 24 views

Son's phone got stolen on a night out with an ID contract SIM inside on the 22nd August 2025. Contacted ID immediately.

Been waiting since that time for a replacement SIM but still no SIM. ID assure me today that it's 3 to 5 days away.

They offered collection from my nearest Currys which is not that near and problematic given I have a spinal cord injury.

Got a letter today confirming that they were sending my account to debt collectors for full cost of the remainder of the contract due to me being late with £15. I delayed due to no SIM.

Asked if this could be placed on hold they said no.

I don't get ID mobile. It goes without saying that customers expect a service but it doesn't seem to register with them.

I have raised a complaint saying that Ill pay the 15.00 immediately but will have to now take them to small claims for breach of contract.

Really unimpressed.

1 reply

Forum|alt.badge.img+22
  • iD Mobile Employee
  • October 21, 2025

Hello ​@YingandYang 

 

Thanks for getting in touch. 

 

I have replied to your separate post regarding this matter. 

We will assist you further from there. 

 

Thanks, 

 

Natalie