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2 month wait so far for a replacement stolen SIM

  • October 20, 2025
  • 3 replies
  • 37 views
Y
Community Member

Son's phone got stolen on a night out with an ID contract SIM inside on the 22nd August 2025. Contacted ID immediately.

Been waiting since that time for a replacement SIM but still no SIM. ID assure me today that it's 3 to 5 days away.

They offered collection from my nearest Currys which is not that near and problematic given I have a spinal cord injury.

Got a letter today confirming that they were sending my account to debt collectors for full cost of the remainder of the contract due to me being late with £15. I delayed due to no SIM.

Asked if this could be placed on hold they said no.

I don't get ID mobile. It goes without saying that customers expect a service but it doesn't seem to register with them.

I have raised a complaint saying that Ill pay the 15.00 immediately but will have to now take them to small claims for breach of contract.

Really unimpressed.

      3 replies

      N
      iD Mobile Employee
      Forum|alt.badge.img+22
      • Natalie W
      • iD Mobile Employee
      • October 21, 2025

      Hello ​@YingandYang 

       

      Thanks for getting in touch. 

       

      I have replied to your separate post regarding this matter. 

      We will assist you further from there. 

       

      Thanks, 

       

      Natalie 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tomsk63
      New Contributor
      • Tomsk63
      • New Contributor
      • June 28, 2026

      Need a new sim 

      Gemma M
      iD Mobile Employee
      Forum|alt.badge.img+15
      • Gemma M
      • iD Mobile Employee
      • June 29, 2026

      Hi ​@Tomsk63,

       

      As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.
       
       
      Once connected, simply explain your request and an advisor will assist you further.
       
       
      Thank you for your understanding.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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