Community Member

2 month wait so far for a replacement stolen SIM

Forum|Forum|10 months ago
October 20, 2025
3 replies
46 views

Son's phone got stolen on a night out with an ID contract SIM inside on the 22nd August 2025. Contacted ID immediately.

Been waiting since that time for a replacement SIM but still no SIM. ID assure me today that it's 3 to 5 days away.

They offered collection from my nearest Currys which is not that near and problematic given I have a spinal cord injury.

Got a letter today confirming that they were sending my account to debt collectors for full cost of the remainder of the contract due to me being late with £15. I delayed due to no SIM.

Asked if this could be placed on hold they said no.

I don't get ID mobile. It goes without saying that customers expect a service but it doesn't seem to register with them.

I have raised a complaint saying that Ill pay the 15.00 immediately but will have to now take them to small claims for breach of contract.

Really unimpressed.

N

Natalie W

iD Mobile Employee

Hello @YingandYang

Thanks for getting in touch.

I have replied to your separate post regarding this matter.

We will assist you further from there.

Thanks,

Natalie

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Tomsk63

New Contributor

Need a new sim

Gemma M

iD Mobile Employee

Hi @Tomsk63,

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

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