4g and 5g

Hi ​@Alexabraham,
 

I am sorry to hear that your eSIM has been deleted. I understand how frustrating it is to be locked out of your account when you cannot receive the necessary security code to get back online.

However, please be aware that for security and data protection reasons, we cannot issue a replacement eSIM or bypass security verification through this channel. To protect your account, a replacement eSIM must be requested through our secure, verified support channels where our team can perform the necessary identity checks.

Since you are unable to receive the SMS verification code, you must contact our support team directly. They will be able to assist you in verifying your identity via alternative methods and getting a new eSIM issued to your device.

How to Contact Us
Please reach out to us via one of the following official channels:

• Live Chat: Click here to speak with an agent

(Available 9am-8pm Monday to Friday, and 9am-6pm Saturday and Sunday)

• Facebook: iD Mobile Official
• Instagram: @idmobileuk

When contacting us, please have your account details and a form of ID ready so we can resolve this matter as quickly as possible for you.

Owethu