Ive been an ID Mobile user for over a decade.

Never had a single issue until August 3rd this year after a phone update the Galaxy S25 stopped reading the SIM card.

Literally spoken to dozens of people, most of which are absolutely useless.

Ive been referred to the complaints department a few time without a solution.

Was told they're working with the technical team and have no idea when they will have a solution so I wait.

They give me a month free.

I wait some more.

Can't get texts or calls.

They try anE Sim….nothing

Just using Wifi.

First week of October they agree to take my 4 month old galaxy S25 back and supply me with a brand new Galaxy S26FE and I get a new SIM card from Curry's.

Transfer data to new phone and ask ID to make sure the SIM is activated and am given a guarantee that it will work...it doesn't and tell me to go to Curry's to get a new one

Im feeling hopeful.

Curry's give me the SIM card and tell me to activate through the ID App…..nothing.

Live Chat with ID tell me they will activate the sim and to give it an hour….NOTHING.

They then give me some nonsense about the phone number not being transferred across but Curry's did this when they gave me the SIM card.

Were just going around in circles now and Ive had enough.

HOW HARD is it to activate a SIM card for heavens sake?

Ive given them one week or Im returning everything and cancelling the contract.

The odd thing is my daughter renewed her ID mobile contract with a new phone without any issues at all.

Never have I come across such bad customer service.