accidentally requested esim but my phone doesn't support it | iD Mobile Community
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accidentally requested esim but my phone doesn't support it

  • October 14, 2025
  • 1 reply
  • 32 views

I'd like to request a physical sim card for my new contract. New customer and I used a PAC code to keep my number but need the physical sim. thank you. 

Best answer by Gemma M

Hi ​@Nadiad97 

 

I’m really sorry to hear that this has happened. You can collect a physical SIM card free of charge from any Currys store, just take a valid form of ID such as your passport or driving licence for verification and we’ll be happy to activate it for you.

 

Regards,

 

Gemma

iD Social Media

1 reply

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  • iD Mobile Employee
  • Answer
  • October 14, 2025

Hi ​@Nadiad97 

 

I’m really sorry to hear that this has happened. You can collect a physical SIM card free of charge from any Currys store, just take a valid form of ID such as your passport or driving licence for verification and we’ll be happy to activate it for you.

 

Regards,

 

Gemma

iD Social Media