accidentally requested esim but my phone doesn't support it

Forum|Forum|11 months ago
October 14, 2025
1 reply
147 views

I'd like to request a physical sim card for my new contract. New customer and I used a PAC code to keep my number but need the physical sim. thank you.

Best answer by Gemma M

Hi @Nadiad97

I’m really sorry to hear that this has happened. You can collect a physical SIM card free of charge from any Currys store, just take a valid form of ID such as your passport or driving licence for verification and we’ll be happy to activate it for you.

Regards,

Gemma

iD Social Media

Gemma MAnswer

iD Mobile Employee

Hi @Nadiad97

I’m really sorry to hear that this has happened. You can collect a physical SIM card free of charge from any Currys store, just take a valid form of ID such as your passport or driving licence for verification and we’ll be happy to activate it for you.

Regards,

Gemma

iD Social Media

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.