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Community Member
October 14, 2025
Solved

accidentally requested esim but my phone doesn't support it

  • October 14, 2025
  • 1 reply
  • 135 views

I'd like to request a physical sim card for my new contract. New customer and I used a PAC code to keep my number but need the physical sim. thank you. 

    Best answer by Gemma M

    Hi ​@Nadiad97 

     

    I’m really sorry to hear that this has happened. You can collect a physical SIM card free of charge from any Currys store, just take a valid form of ID such as your passport or driving licence for verification and we’ll be happy to activate it for you.

     

    Regards,

     

    Gemma

    iD Social Media

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    October 14, 2025

    Hi ​@Nadiad97 

     

    I’m really sorry to hear that this has happened. You can collect a physical SIM card free of charge from any Currys store, just take a valid form of ID such as your passport or driving licence for verification and we’ll be happy to activate it for you.

     

    Regards,

     

    Gemma

    iD Social Media

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