Community Member

activate a sim card

1 reply
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Hi , I want to activate my SIM card but only use it in a doogle for WiFi , how do I do this

Owethu M

iD Mobile Employee

Hi @Tilly2011,

Thank you for reaching out, and I'm sorry for any confusion regarding using your SIM in a dongle.

Although an iD Mobile SIM may work in some dongles or mobile Wi-Fi devices, our SIMs are designed and tested for use in compatible mobile handsets. Dongles and similar devices aren't supported or tested by iD Mobile, as outlined in our Terms and Conditions, so we can't guarantee that the service will work correctly in this type of device.

If you'd like assistance with activating your SIM, please contact our Customer Service Team via Live Chat. They'll be able to complete the necessary security checks and assist you with the activation process.

We apologise for any inconvenience and appreciate your understanding.

Owethu