Community Member

activation replacement sim card

3 replies
17 views

I am trying to activate my replacement SIM card and it’s not working at all

Owethu M

iD Mobile Employee

Hi @Sygocka,

Thank you for getting in touch, and I’m sorry to hear that you’re having trouble activating your replacement SIM card. I understand how frustrating this must be, especially if you’re currently unable to use your mobile service.

If you’ve tried activating the replacement SIM through the iD Mobile app but it isn’t working, please contact our Live Chat team for further assistance. They’ll be able to check the SIM activation status and guide you through the next steps.

You can reach Live Chat here: https://www.idmobile.co.uk/live-chat.

We apologise for the inconvenience and appreciate your patience while we help you get your replacement SIM activated.

Owethu

michael sewell

New Contributor

Sim not activating

Gemma M

iD Mobile Employee

Hi @michael sewell,

I'm sorry to hear that your SIM isn't activating.

Please contact our Live Chat team so they can check the status of the SIM on your account and make sure it's been activated correctly. They'll be able to investigate and advise on the next steps.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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