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Community Member
jroope
Community Member
August 19, 2026

Activiting new eSim on old phone

I have ordered a new phone with eSIM. Can I activate the eSIM on my current phone, whilst waiting for the new phone to arrive? 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 20, 2026

    Hi ​@jroope 

     

    Thank you for getting in touch with us.

     

    Kindly note that you can activate an eSIM on your current phone while you wait for your new device to arrive.

    Once you receive your new phone, you will need to request an eSIM replacement. The replacement eSIM will be sent to your registered email address. You can then activate it on your new phone and remove the eSIM from your old device.

     

    If you need any further assistance, please let us know and we'll be happy to help.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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