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New Contributor
Oct 23, 2026 3:08 PM UTC
Question

actual sim card

I need an actual sim card instead of an esim

    3 replies

    Geluk
    Silver Contributor
    Silver Contributor
    Oct 23, 2026 3:28 PM UTC

    You can collect from any CURRY’s branch😊

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    Angy777Author
    New Contributor
    Oct 23, 2026 5:01 PM UTC

    Yes will head to curry’s tomorrow

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Oct 26, 2026 11:58 AM UTC

    Hi ​@Angy777,

     

    If you'd prefer a physical SIM instead of an eSIM, you have two options:

    • Visit any Currys store and collect a replacement SIM.
    • Contact our Live Chat team and request that a physical SIM be sent to you.

     

    With either option, you'll need to provide proof of identity/security information so the team can verify the account.

     

    Once you have the physical SIM, you'll then need to contact our Live Chat team so they can activate it on your existing number.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.