Community Member

Add a new plan on a new sim card

7 replies
67 views

Hi, I have a plan on my current number, I would like to add another number with the same plan, I tried the app but it keeps rejecting my details when I fill them in, I also changed my name through deed poll a while back and tried so hard to. Change me details but it did not let me so I just gave up. Can you help with adding a new number and updating my details thanks

M

Michael Z

iD Mobile Employee

Hi @Rahpatra

It would be best to contact our Live Chat team at https://www.idmobile.co.uk/live-chat, as they will be able to assist you with updating your details and transfer you to the Sales Team so you can add a new number.

-Michael Z

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C

cfctel

New Contributor

I cannot use the phone as I am deaf

Gemma M

iD Mobile Employee

Hi @cfctel,

Thanks for letting us know.

As you’re unable to use telephone support due to your hearing difficulties, we’d recommend contacting our Live Chat team. This is a chat-based service, so you won’t need to make or receive a phone call.

https://www.idmobile.co.uk/live-chat

The team will be able to communicate with you through the chat and assist with your query from there.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

cfctel

New Contributor

Thank you but its virtually impossible to find the link. Thank you for listing it for me. 👍