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Question

add a new sim to my account and keep old number

  • May 11, 2026
  • 1 reply
  • 8 views
D
Community Member

I have ordered a new sim for my daughter I have activated it but she wants to keep her old number (I have her pac) I can’t see how I add her to my account 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 12, 2026

Hi ​@Dan2209,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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