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New Contributor
Dan2209
New Contributor
May 11, 2026
Question

add a new sim to my account and keep old number

I have ordered a new sim for my daughter I have activated it but she wants to keep her old number (I have her pac) I can’t see how I add her to my account 

      2 replies

      Hosai W
      iD Mobile Employee
      Hosai W
      iD Mobile Employee
      May 12, 2026

      Hi ​@Dan2209,
       

      I've just sent you a private message to help get this sorted.

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

      I'll speak to you there.
       

      Thanks,
      Hosai

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Dan2209Author
      New Contributor
      May 13, 2026

      I responded to the message but have.l not had a response 

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