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New Contributor
May 11, 2026
Question

add a new sim to my account and keep old number

  • May 11, 2026
  • 2 replies
  • 33 views

I have ordered a new sim for my daughter I have activated it but she wants to keep her old number (I have her pac) I can’t see how I add her to my account 

    2 replies

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 12, 2026

    Hi ​@Dan2209,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Dan2209Author
    New Contributor
    May 13, 2026

    I responded to the message but have.l not had a response