Adding another phone/sim to account

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I have a phone and number with Id mobile already. I have just bought a new phone and contract with Id and am trying to set up/add to my account without success.

Gemma M

iD Mobile Employee

Hi @Rach97,

We're sorry to hear you're having trouble setting up your new plan.

If you've purchased a new iD Mobile contract and received a new iD Mobile number, unfortunately iD Mobile doesn't support internal number transfers. The only way to keep your existing iD Mobile number is by upgrading your current plan or transferring your number to or from a different network.

If you've received a new number with this order, we'd recommend contacting our Customer Service team via Live Chat to arrange a return. They can then transfer you to our Sales team, who'll be able to help you upgrade correctly while keeping your existing number.

If this isn't the case, or your situation is a little different, let us know and we'll be happy to point you in the right direction.

Regards,

Gemma M

The iD Mobile Social Media Team

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