Adding sim cards for my children

Forum|Forum|7 months ago
February 8, 2026
3 replies
161 views

Hello,

I am trying to add two new sim cards to my account. I have purchased two PAYG sims, but can’t work out the process for adding them to me account. I can see that I can add an account, but it requires a mobile number to be added, which hasn’t been supplied. I only have the sim card number. I’m very confused by the process, can someone please help.

M

Michael Z

iD Mobile Employee

Hi @Darren_Crook1986 ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

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D

Darren_Crook1986Author

New Contributor

All sorted, realised the mobile number was on the ID mobile invoice and managed to add them onto my existing account as per instruction on another thread.

Gemma M

iD Mobile Employee

Hi @Darren_Crook1986

Thanks for letting us know. We’re glad to hear that the issue has been resolved. If you have any further questions, please do not hesitate to get back in touch with us.

We’re happy to help!

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.