Already have contract with iD mobile. Have just bought new contract with iD mobile, want to activate new esim and transfer my number across. I'm having difficulty activating the esim first on my oneplus 15. Qr code & activation code both not working

Hi ​@Harold,

Thanks for getting in touch, and sorry you’re having trouble getting your eSIM set up on your new phone. I know that’s not the experience you want when you’ve just taken out a new contract.

Just to clarify, mobile numbers can’t be transferred between two active iD Mobile accounts, as internal number transfers aren’t something we currently support.

Because of that, the best next step is to speak with our Live Chat team, as they’ll be able to look at both accounts with you, confirm what’s been set up, and explain the correct process for getting your new eSIM activated and your number situation resolved.

You can reach them here: https://www.idmobile.co.uk/live-chat

They’ll also be able to help troubleshoot the eSIM QR code and activation issue on your OnePlus 15, and make sure you’re set up correctly moving forward.

Sorry again for the hassle, once Live Chat have checked everything, they’ll guide you through the quickest way to get you up and running.

Regards,

Gemma M

The iD Mobile Social Media Team