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Community Member
Jolene1980
Community Member
February 14, 2026
Question

app not working agter update 14/7/2026

Can anyone help, I log in and I can just about see my number which is so pale. And the rest is white ? Can anyone help- shall I delete app then reinstall I chose phone and sim because there isn’t a “app done wine” funnily enough lol

    2 replies

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    February 14, 2026

    Hi ​@Jolene1980 ,
     

    Thank you for getting in touch! I’m sorry to hear you’re having trouble with the app display. You can try the following troubleshooting steps:

    Close the app completely and reopen it.

    Make sure the app is updated to the latest version.

    If the issue continues, uninstall and reinstall the app.

    Clear your phone’s cache and restart your device.
     

    If it’s still not displaying correctly after this, please let us know and we’ll look into it further for you.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Emgregor
    New Contributor
    February 15, 2026

    I am experiencing the same issue.  I have offloaded the app, deleted and re-installed the app to no avail.  

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