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ACMilan2021
Community Member
July 19, 2026
Solved

are the pay monthly phones brand new

  • July 19, 2026
  • 1 reply
  • 20 views

I want to get the iPhone 17 Pro Max but I’ve heard if you pay it monthly it’s refurbished like all the phones you guys offer are refurbished 

    Best answer by Zandile M

    Hi ​@ACMilan2021 

     

    Thank you for getting in touch with us, thanks for your question.

    We can reassure you that our phones are not refurbished. If you purchase an iPhone 17 Pro Max on a monthly plan with iD Mobile, you'll receive a brand-new device in sealed manufacturer packaging.

     

    Thank you,

     

    Zandile M 

    The iD Mobile Team 

    1 reply

    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    July 19, 2026

    Hi ​@ACMilan2021 

     

    Thank you for getting in touch with us, thanks for your question.

    We can reassure you that our phones are not refurbished. If you purchase an iPhone 17 Pro Max on a monthly plan with iD Mobile, you'll receive a brand-new device in sealed manufacturer packaging.

     

    Thank you,

     

    Zandile M 

    The iD Mobile Team 

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