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Community Member
ACMilan2021
Community Member
Jul 19, 2026 2:12 PM UTC
Solved

are the pay monthly phones brand new

I want to get the iPhone 17 Pro Max but I’ve heard if you pay it monthly it’s refurbished like all the phones you guys offer are refurbished 

    Zandile M
    Zandile MAnswer
    iD Mobile Employee
    Jul 19, 2026 4:51 PM UTC

    Hi ​@ACMilan2021 

     

    Thank you for getting in touch with us, thanks for your question.

    We can reassure you that our phones are not refurbished. If you purchase an iPhone 17 Pro Max on a monthly plan with iD Mobile, you'll receive a brand-new device in sealed manufacturer packaging.

     

    Thank you,

     

    Zandile M 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    1 reply

    Zandile M
    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    Jul 19, 2026 4:51 PM UTC

    Hi ​@ACMilan2021 

     

    Thank you for getting in touch with us, thanks for your question.

    We can reassure you that our phones are not refurbished. If you purchase an iPhone 17 Pro Max on a monthly plan with iD Mobile, you'll receive a brand-new device in sealed manufacturer packaging.

     

    Thank you,

     

    Zandile M 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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