Hi ​@emmarobsonwork13 

We are sorry to hear that you are being overcharged. Please send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, we’d be happy to have a look into the account and check where are these charges coming from. 

Thank you. 

​@emmarobsonwork13 We can't tell you were the extra payment have been add without seeing your account. Only staff members can clear this matter up.

To check you bills log in to you account and download each bill this will give you a break down of usage in and out of you plan allowances. 

And this may also be partly due to the date you direct debit is set up. 

Best thing to do is go onto the Live Chat once logged in and in the message box type in, To speak to someone. 

Take note under no account post personal information in an open forum of in Private a message unless staff members require you to do so. Staff members can be identified by clicking on their username and it will have extra information like (IDMobile Employee). As most of are volunteers customer tying to help the community here. So it's in you're best interest to be very careful posting sensitive information here.

Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.

You can access Live Chat here:

https://www.idmobile.co.uk/live-chat

Joe🙂