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Community Member
Sep 22, 2026 1:40 PM UTC
Question

been 1hr still haven't got my esim

been 1hr still haven't got my replacement esimĀ 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Sep 23, 2026 7:05 AM UTC

    Hi ​@Adeel_moh,

    Ā 

    I’m sorry to hear you still haven’t received your replacement eSIM.

    Ā 

    As it’s been over an hour, please contact our Live Chat team, who can check the status of the replacement eSIM and assist you further.

    Ā 

    https://www.idmobile.co.uk/live-chat

    Ā 

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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