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bought a new contracted phone and haven't received email for my e sim

  • October 4, 2025
  • 2 replies
  • 36 views
M
Community Member

bought a new contracted phone and haven't received email for my e sim so I can use it. Also I'm assuming it'll be the same number I'm currently using 

    2 replies

    Decembersangel72
    Gold Contributor
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    Hi ​@Mutityahoo 

    This Community page is for customers of iD Mobile and so they will be the people who will usually answer any queries posted here. Because of this we can not help with regards to your post as we do not have access to anything to do with your account.


    You need to contact the Live Chat with regards to this as they will be able to help you:-

    https://www.idmobile.co.uk/live-chat

    Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    Good Luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • October 5, 2025

    Hi ​@Mutityahoo,

    Welcome to the Community!

    It looks like ​@Decembersangel72 has answered your query and we hope that you managed to get this resolved.

    If you require further assistance, please let us know.

     

    Kashif

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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