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Community Member
May 15, 2026
Question

Bought pay monthly with esim, already have a sim plan: how do I keep my old number?

  • May 15, 2026
  • 4 replies
  • 178 views

So I've already got a sim-only plan and just bought a pay monthly with an e-sim. I figured this would just mean I don't need to use my current sim but it's given me a whole new number. I don't want a new number. How do I keep my current phone number and ditch the new esim one?

    4 replies

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    May 15, 2026

    Hi ​@JoeAPR

     

    Thank you for getting in touch. 

     

    I am terribly sorry as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.
     

    Thanks, 

     

    Anneline

    The iD Mobile Team 

    New Contributor
    May 31, 2026

    That's terrible I will now cancel all my plans 

    iD Mobile Employee
    June 2, 2026

    Hi ​@D338 

     

    I'm sorry to hear that you're disappointed with the process.

     

    I appreciate that this may not have been what you expected when purchasing your new plan. The temporary number is automatically assigned when a new account is created.

    Unfortunately, iD Mobile does not offer internal number transfers between two iD Mobile accounts. The only way to keep your existing iD Mobile number is to upgrade your existing account rather than opening a new pay monthly account. As a new account has been created, it will be assigned its own mobile number and we are unable to transfer your existing iD Mobile number onto it.

    If you are still within your cooling-off period, you may wish to discuss your cancellation options with our Customer Services team and explore whether upgrading your existing account would better meet your needs.

    I understand this may be frustrating, and I apologise for any disappointment caused. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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    New Contributor
    June 2, 2026

    And pay more for the privilege no thanks I just change providers