New Contributor

bringing my number over to ID

7 replies
389 views

I have been trying to bring my old phone number over to ID Mobile but it keeps telling me the details are wrong even though they’ve been entered right PUK Number is correct all the over details are correct I no matter what I do it refuses to let me do it. Please please please can someone help me sort this out? I’ve only activated my Sim today with ID Mobile

MZone

Platinum  Contributor

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @davecrazy696969

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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davecrazy696969Author

New Contributor

If I had known that this phone Company didn’t ever telephone line I would’ve never ever took out a Contract with them thanks for the info

MZone

Platinum  Contributor

If I had known that this phone Company didn’t ever telephone line I would’ve never ever took out a Contract with them thanks for the info

It’s an online business and support is available using socials or live chat. That’s how they keep costs down.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

ASOKANTHA

New Contributor

I requested to bring my old number to ID mobile, switching hasn’t taken place

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Lunathi M

iD Mobile Employee

HI @ASOKANTHA,

I’m really sorry about this I can appreciate how frustrating it is when you’ve done everything asked and your number still hasn’t moved across.

When you request to bring your old number to iD Mobile, the switch (port) only completes once all of the following are in place:

1. PAC code was used correctly
The PAC must be:

From your previous network
Still valid (they expire after 30 days)
Entered against the correct iD Mobile number

If the PAC was submitted before the SIM fully activated, the port can stall.

2. SIM is fully active on iD Mobile
Your iD SIM must be:

Showing signal
Able to make calls/texts (even with the temporary number)
If signal has been dropping, this can delay the transfer.

3. Porting timescale

Once everything is correct:
Ports usually complete within 1 working day
If it hasn’t switched after 2 working days, it means something has blocked it and it needs manual intervention

However, I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.

Thanks,

Luna

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sanci

New Contributor

Hi.When I bought my SIM contract I was chosen switch later option .

I got my pac code from precious service provider.

I received my physicalcard and I followed the instructions and no possibility tó type ín my PAC.!!!

What tó do?

Gemma M

iD Mobile Employee

Hi @Sanci,

I’m really sorry to hear about the issues you’re experiencing.

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.