Hi ​@Rosiebobble,

Thanks for getting in touch.

Sorry to hear your phone has broken.

As your number port is due to complete tomorrow and you’re using an eSIM, you’ll need a new eSIM QR code issued to move your service onto your new device.

Please contact our Customer Service team via Live Chat as soon as possible. They’ll be able to generate a replacement eSIM and help ensure your number continues to port over correctly to your new phone.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi, sorry I’m brand new to I’d mobile, how do I get to live chat?

Hi ​@Rosiebobble 

Thank you for getting in touch with us. 

Kindly note that you can reach out to our live chat at https://www.idmobile.co.uk/live-chat

Thank you,

Zandile m

The iD Mobile Team