Skip to main content
New Contributor
Rosiebobble
New Contributor
June 29, 2026
Question

broken phone and esim

  • June 29, 2026
  • 3 replies
  • 26 views

Hi, I just got an eSIM a few days ago and my number is due to port end of tomorrow. Unfortunately my phone just broke today and I need to switch to a new one, how do I go about it moving my eSIM and my phone number? 

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 29, 2026

    Hi ​@Rosiebobble,

     

    Thanks for getting in touch.

     

    Sorry to hear your phone has broken.

     

    As your number port is due to complete tomorrow and you’re using an eSIM, you’ll need a new eSIM QR code issued to move your service onto your new device.

     

    Please contact our Customer Service team via Live Chat as soon as possible. They’ll be able to generate a replacement eSIM and help ensure your number continues to port over correctly to your new phone.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    RosiebobbleAuthor
    New Contributor
    June 29, 2026

    Hi, sorry I’m brand new to I’d mobile, how do I get to live chat?

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    June 29, 2026

    Hi ​@Rosiebobble 

     

    Thank you for getting in touch with us. 

     

    Kindly note that you can reach out to our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement