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Community Member
May 25, 2026
Question

calls go straight to voicemail

  • May 25, 2026
  • 1 reply
  • 61 views

Hi. Please help. I keep missing important calls since switching to a ID. All call go straight to voicemail. 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 25, 2026

    Hi ​@Kesoolhe

     

    We’re sorry to hear that your calls are going straight to voicemail and that you have been missing important calls since joining iD Mobile. We completely understand how frustrating and concerning this must be.

    Please try the following troubleshooting steps, as these can often help resolve incoming call issues:

    • Restart the handset completely
    • Turn Airplane Mode ON for 60 seconds, then OFF again
    • Ensure the handset software is fully up to date
    • Check that Do Not Disturb / Focus Mode is turned OFF
    • Ensure Call Forwarding is disabled:
      • iPhone:
        • Settings > Phone > Call Forwarding
      • Android:
        • Phone App > Settings > Calling Accounts > Call Forwarding

    Please also:

    • Ensure Wi-Fi Calling is temporarily turned OFF for testing
    • Set the handset to 4G/LTE manually:
      • iPhone:
        • Settings > Mobile Data > Mobile Data Options > Voice & Data > 4G
      • Android:
        • Settings > Mobile Networks > Preferred Network Type > 4G/LTE
    • Remove and reinsert the SIM if using a physical SIM
    • Reset Network Settings on the handset

    If possible, please also test:

    • The SIM in another handset
    • Another SIM in your current handset

    If the issue continues after trying the above, please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate further.

    Owethu