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Nugsson
Active Contributor
Oct 18, 2025 9:13 AM UTC
Question

Calls going straight to voicemail

The majority of calls to me go straight to voicemail. At my end, the phone doesn’t ring, and I immediately get an SMS to tell me that I have a missed call.

I’ve tried dialling 61*12330# as per the advice on 

, but I get a ‘phone not registered on network’ message. I can, however, phone my wife’s mobile.

I’ve tried the live support chat 4 or 5 times since last night but can’t get through to an agent - can somebody help, please?

    12 replies

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    Active Contributor
    NugssonAuthor
    Active Contributor
    Dec 6, 2025 9:16 AM UTC

    Thanks for the replies - the replacement SIM appears to have resolved the problem.

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    Dec 6, 2025 9:23 AM UTC

    ​@Nugsson 

     

    Thank you for letting us know! I’m really glad to hear that the replacement SIM has resolved the problem. 😊

    If you experience any further issues or have any questions, don’t hesitate to reach out,  we’re always here to help.


    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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