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Question

can i keep the same number when upgrading already having an id Mobile account

  • February 19, 2026
  • 1 reply
  • 9 views
D
Community Member

Can I keep the same number if I have ordered a new phone with id mobile contract 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • February 20, 2026

    Hi ​@Debra Didiuk ,

     

    Thank you for your message.

     

    I’m very sorry, but you won’t be able to keep your number if you took out a new contract, as our systems do not allow internal number transfers.

    You would only be able to keep the same number if you upgrade on your existing contract.

     

    Thanks,

    Kwanele

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