can i keep the same number when upgrading already having an id Mobile account

Can I keep the same number if I have ordered a new phone with id mobile contract

iD Mobile Employee

Hi @Debra Didiuk ,

Thank you for your message.

I’m very sorry, but you won’t be able to keep your number if you took out a new contract, as our systems do not allow internal number transfers.

You would only be able to keep the same number if you upgrade on your existing contract.

Thanks,

Kwanele

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