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Community Member
Aug 9, 2026 7:25 PM UTC
Question

can i replace my sim contract for e sim

I have just got a sim contract then realised it is a e sim only for I phone air. Can I make my same contract be a e sim ? 

    1 reply

    Kwanele Z
    iD Mobile Employee
    iD Mobile Employee
    Aug 10, 2026 11:53 AM UTC

    Hi ​@Dan1234567899,

     

    Thank you for your message.

     

    Yes, absolutely, you can easily switch your new contract to an eSIM without changing your plan or phone number.

    To do this:

    1. Log into the iD Mobile app or your online account.

    2. Go to 'Plan' and select 'SIM & phone management'.

    3. Tap 'Request a replacement SIM or eSIM'.

    4. Choose eSIM and confirm your email address.

    We will email you a QR code to download your new eSIM profile straight to your iPhone. Let me know if you need any help with the setup.

     

    Thanks,

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