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Community Member
RMC90
Community Member
April 22, 2026
Question

Can I switch from eSIM to physical SIM?

I want to switch my current esim to a physical SIM

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 22, 2026

    Hi ​@RMC90,

     

    Thanks for your question!

     

    Switching from an eSIM to a physical SIM is definitely possible, but it’s not something we can help with here on the iD Community as this is a public platform and we can’t access or make changes to your account.

     

    To get this sorted, you can either pop into your nearest store or reach out via Live Chat by clicking here: https://www.idmobile.co.uk/live-chat. The team there will be able to arrange a replacement SIM for you.
     

    Just a heads-up, when requesting a new SIM, you’ll need to provide valid proof of identity (such as a passport or driving licence), so it’s worth having that ready.

     

    Hope that helps!

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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