can not make a network call

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I have 5g coverage at home but I cannot use the network to make a call it has to be WiFi or Data I have tried the reset network on my iPhone 17 and also took the sim out and back in still no joy

Call issue

Anneline M

iD Mobile Employee

Hi @Volkswagen ID,

We’re sorry to hear about the issue you’re experiencing with making calls. Could you kindly please try the following troubelshooting steps:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

Thanks,

Anneline