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Community Member
May 3, 2026

can not receive sms or send sms

  • May 3, 2026
  • 1 reply
  • 21 views

My iPhone is correctly set up, but SMS still fails both sending and receiving. Please re-provision SMS on my SIM and refresh my number port / network registration.”

    1 reply

    iD Mobile Employee
    May 4, 2026

    Hi ​@Levi123.

     

    Thank you for your post. I am sorry to hear you’re still unable to send or receive SMS. I can understand how frustrating that must be.

     

    Before we look at escalating this further, please try completing a network reset on your iPhone using the steps below, as this can often refresh the SIM and re-establish SMS services:

     

    Go to Settings
    Tap Phone
    Tap My Number
    Delete the old number and re-enter it
    Tap Save
    Go to Settings → Messages and turn iMessage OFF
    Go to General → Transfer or Reset iPhone → Reset
    Select Reset Network Settings
    Once the phone restarts, go back to Settings → Messages and turn iMessage ON

    This will force the device to re-register the SIM on the network, which should help with SMS sending and receiving.

     

    Once completed, please restart your device and test again. If the issue is still ongoing after this, let us know and we’ll be happy to investigate further for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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