I cannot add my ID Mobile number to my account because I cannot receive a text and this is the reason I have a new SIM card.

I cannot activate my SIM card until I add the account number to my ID account.

A quick question on CHATGPT states that this is actually a known problem which happens many, many times but ID Mobile has repeatedly failed to address. Surely CHATGPT is wrong and a reputable company would not allow such issues to repeatedly go unresolved?