Can't activate SIM as I can't receive a text!

Forum|Forum|27 days ago
August 16, 2026
1 reply
45 views

I cannot add my ID Mobile number to my account because I cannot receive a text and this is the reason I have a new SIM card.

I cannot activate my SIM card until I add the account number to my ID account.

A quick question on CHATGPT states that this is actually a known problem which happens many, many times but ID Mobile has repeatedly failed to address. Surely CHATGPT is wrong and a reputable company would not allow such issues to repeatedly go unresolved?

Owethu M

iD Mobile Employee

Hi @Chrisw60,

Thank you for reaching out, and I'm sorry to hear about the difficulty you're experiencing with adding your new iD Mobile number and activating your SIM. I understand how frustrating this must be, particularly when you need the new SIM to receive the verification code.

As the replacement SIM isn't currently active, you're unable to receive the One-Time Passcode (OTP) needed to add the number to your iD Mobile account. For security purposes, the OTP is sent to the mobile number you're trying to add, so this can prevent you from completing the process through the app.

To get the required assistance with activating your SIM and accessing your account, please contact us via Live Chat or send us a Direct Message (DM) through our official Facebook or Instagram pages. Our team will be able to complete the necessary security checks and assist you with the activation.

We apologise for the inconvenience and appreciate your patience while we help you get the new SIM activated.

Owethu