Hi ​@Maki,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team