Community Member

can't charge my phone as says moisrure or foreign material detected

2 replies
87 views

I've upgraded to samsung s25 and couple days ago charger didn't work and today shows that moisture detected. What to do? Who to contact?

Lamiya C

iD Mobile Employee

Hi @Inese ,

Thank you for reaching out, and I’m really sorry to hear about the issues you’re experiencing with your new Samsung S25. I completely understand how frustrating this must be, especially after just upgrading.

Here’s what you can try:
1. Moisture Detected:

Unplug the charger and gently dry the port.
Avoid heat or inserting objects.
Leave the phone in a dry place for a few hours.

2. Charger Not Working:

Try a different cable or charger.
Check again once the moisture warning clears.

If the problem continues, you can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaul

Platinum  Contributor

Do not reply to any messages @Cheri Ann Vincent ends you as they are not an iD Mobile employee.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.