Can't find "My Number" on new iD Mobile contract

Forum|Forum|23 days ago
August 29, 2026
3 replies
53 views

I ordered a new eSIM for my nephew. He has installed it but a new phone number does not appear on his phone. I have attempted to add the new account to the iD Mobile app but it will not let me do so without the phone number. All I have is the order number. How do we find out what is the new phone number for this account?

Best answer by Decembersangel72

Hi @Halpel

Has the Esim been activated (the phone will display the iD Mobile name at the top and shows signal bars)

To activate your iD Mobile eSIM, you will receive an email containing a QR code after your order is confirmed. You must connect your phone to a Wi-Fi network before downloading the eSIM, as the setup requires an internet connection. Open your phone's Settings, navigate to Mobile Service, Network & Internet, or Connections, and locate the eSIM option. Scan the QR code from the email to begin the download process. The download may take approximately an hour to complete. Once finished, your eSIM will be active, and you can use your iD Mobile service.

If it has been activated then the easiest way to find the number is to ask your nephew to ring your phone and the number will show.

You can also try:-
On iPhone: Go to Settings > Phone > My Number. You can also check Settings > Mobile Service (or Cellular), tap your iD Mobile plan, and look for your number.
On Android: Go to Settings > About Phone > Status (or Phone Identity), where your mobile number should be listed.

If you still can’t find the Esim number then your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)

iD Mobile social media accounts:-

Instagram: @idmobileuk
Facebook: idmobileuk
X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x

Decembersangel72Answer

Gold Contributor

Hi @Halpel

Has the Esim been activated (the phone will display the iD Mobile name at the top and shows signal bars)

To activate your iD Mobile eSIM, you will receive an email containing a QR code after your order is confirmed. You must connect your phone to a Wi-Fi network before downloading the eSIM, as the setup requires an internet connection. Open your phone's Settings, navigate to Mobile Service, Network & Internet, or Connections, and locate the eSIM option. Scan the QR code from the email to begin the download process. The download may take approximately an hour to complete. Once finished, your eSIM will be active, and you can use your iD Mobile service.

If it has been activated then the easiest way to find the number is to ask your nephew to ring your phone and the number will show.

You can also try:-
On iPhone: Go to Settings > Phone > My Number. You can also check Settings > Mobile Service (or Cellular), tap your iD Mobile plan, and look for your number.
On Android: Go to Settings > About Phone > Status (or Phone Identity), where your mobile number should be listed.

If you still can’t find the Esim number then your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)

iD Mobile social media accounts:-

Instagram: @idmobileuk
Facebook: idmobileuk
X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

HalpelAuthor

New Contributor

Thank you! Very helpful! I wish such detaied instructions were sent with the eSIM. I finally found the phone number on the invoice (but not on the contract and not in any email). I don’t know whether my nephew will be able to proceed to activate now or whether we have to cancel and order again as several hours have passed since he tried to install the eSIM.

Gemma M

iD Mobile Employee

Hi @Halpel,

You're very welcome, and I'm glad to hear the information helped.

I completely understand your point about the eSIM instructions. It's understandable that finding the mobile number on the invoice rather than in the contract or emails could make the process more difficult than it needs to be.

If your nephew has already started the eSIM installation process and several hours have passed, that doesn't necessarily mean the order needs to be cancelled and placed again. In many cases, the eSIM can still be activated successfully.

We'd recommend trying the activation again using the correct number. If there are any issues, our Customer Service Team will be able to check the eSIM status and advise on the next steps.

It's great to hear you've made some progress, though.

If you require any further assistance, please don't hesitate to get back in touch and we'll be happy to help.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.