Hi ​@Colin Hughes 

Your best option is to contact an advisor via Live Chat  (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

If you need one ASAP then you can visit your nearest Currys store, with a form of ID, and ask a colleague in the mobile section for a replacement SIM/eSIM.

Or, request it via your iD Mobile Online Account using a secondary device (like a tablet or laptop which you can order a new eSIM through any web browser).
Log in to My Account Online.
Navigate to Plan.
Go to SIM & Phone Management > Request a replacement SIM or eSIM.
Select Get a replacement eSIM, confirm your billing email address, and select Yes, I want a new eSIM.
iD Mobile will email you a new activation QR code, which you can then scan into your new/working phone.

Good luck x

Hi ​@Colin Hughes,

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
 
 
Once connected, simply explain your request and an advisor will assist you further.
 
 
Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team