Can’t get voicemail messages

6 replies
423 views

I have an iPhone 12 mini and recently when I ring voicemail the menu option to hear messages is not given. I know I have messages but can’t get to them! I’ve tried online support twice - told to reset network each time but it makes no difference. Any ideas?

WelshPaulAnswer

Platinum  Contributor

Your messages are likely in the iPhone’s built-in live voicemail feature.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Z

Zandile M

iD Mobile Employee

Hi, @SJC56

Thank you for getting in touch. I’m very sorry to hear that you’re unable to access your voicemail messages. Based on what you’ve described, the issue may be related to the voicemail system rather than your phone’s network settings. Please try the steps below:

Settings → Phone → Change Voicemail Password

If prompted, set a new voicemail PIN — this sometimes reconnects the voicemail service.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

SJC56Author

New Contributor

Hi Zandile,

Unfortunately I don’t have ‘Change Voicemail Password’ as an option within Phone.

Apple Support says Voicemail is a carrier-specific feature - I presume that’s ID Mobile?

Geluk

Silver Contributor

Use id’s App, or log in to website; try turning off v/mail. Then turn back on.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

Your messages are likely in the iPhone’s built-in live voicemail feature.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

SJC56Author

New Contributor

Thank you for your reply - I have found them!

M

Michael Z

iD Mobile Employee

Hi @SJC56

Thank you for letting us know.

Please let us know if you need any assistance.

-Michael

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.