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Can’t make or receive calls on new phone

Forum|Forum|2 months ago
December 3, 2025
3 replies
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Vikki123
New Contributor

I’ve just bought an iPhone air and have downloaded an eSIM. I know I can’t seem to make or receive any calls or text anyone that doesn’t have an iPhone. What have I done wrong?

Best answer by WelshPaul

Do you work for ID Cheri?

Ignore @Cheri Ann Vincent, they do not work for iD.

V

Vikki123
Author
New Contributor
Forum|Forum|2 months ago
December 3, 2025

Do you work for ID Cheri?

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WelshPaul
Platinum  Contributor
Answer
Forum|Forum|2 months ago
December 3, 2025

Do you work for ID Cheri?

Ignore @Cheri Ann Vincent, they do not work for iD.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

+26

WelshPaul
Platinum  Contributor
Forum|Forum|2 months ago
December 3, 2025

No I am not work from Id.
I have the sim issue.
Please help me as well.

You have edited your posts from asking for the original poster’s phone number in an attempt to make it look like your from support to “Please help me as well,” @Cheri Ann Vincent. I have screenshots and have reported your activity to the community manager @Matthew T.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.