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idnedj
Community Member
Dec 4, 2025 10:11 AM UTC
Question

Can't reactivate esim

Can’t get replacement esim as it trying to send me an sms to add my number to the app

 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Dec 4, 2025 11:03 AM UTC

    Hi ​@idnedj 

     

    I do apologize that you are unable to receive a replacement eSIM. Please Note you will need to contact us via via our social media channels (Facebook or Instagram), Live Chat, our Community private, or by emailing socialqueries@idmobile.co.uk so that you get assistance from an agent. 

    -Owethu

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