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Community Member
idnedj
Community Member
December 4, 2025
Question

Can't reactivate esim

Can’t get replacement esim as it trying to send me an sms to add my number to the app

 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    December 4, 2025

    Hi ​@idnedj 

     

    I do apologize that you are unable to receive a replacement eSIM. Please Note you will need to contact us via via our social media channels (Facebook or Instagram), Live Chat, our Community private, or by emailing socialqueries@idmobile.co.uk so that you get assistance from an agent. 

    -Owethu

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