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Question

Can't reactivate esim

  • December 4, 2025
  • 1 reply
  • 20 views

Can’t get replacement esim as it trying to send me an sms to add my number to the app

 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • December 4, 2025

Hi ​@idnedj 

 

I do apologize that you are unable to receive a replacement eSIM. Please Note you will need to contact us via via our social media channels (Facebook or Instagram), Live Chat, our Community private, or by emailing socialqueries@idmobile.co.uk so that you get assistance from an agent. 

-Owethu