H ​@Sam1106 ,

Sorry you’re having trouble receiving calls from Vodafone users. Please try the following:

-Restart your phone.

-Make sure call barring/forwarding is off (Settings > Phone > Call Settings).

-Reset network settings (Settings > General Management > Reset > Reset Network Settings).

Lamiya

I have gone through all these steps, have been on Live Chat Customer Services today who have also gone through all the steps, even asked me to get my contacts who are on Vodafone to try calling using +44 instead of 07.  They asked me to give them tge telephone numbers that were trying to call me which I am disgusted by as this is a breach of GDPR. They asked me to get all my contacts on Vodafone to call Vodafone as the issue is with them which is utter rubbish, these people had no issues ringing me before I switched my number from Vodafone to ID Mobile!!! Apparently my issue has now been escalated to Technical but I do think the Ombudsmans needs to be brought in on this.

Hi ​@Sam1106 ,

Thank you for the update and for providing all the details. I completely understand how frustrating this situation is, especially as it’s affecting your business calls.

Please be assured that your issue has been escalated to our Technical team. At this stage, we kindly ask for your patience while they investigate the problem. Until the technical team has completed their checks, there isn’t anything further we can action on your account.

Once there’s an update, you will receive a call or notification from the Technical team directly.

We appreciate your understanding and patience while this is being resolved.

Lamiya

It has now been 4 days and I haven't heard anything from technical and still anyone on Vodafone network can not call me

You have a split port which is a problem only iD Mobile can fix.

They are denying this is the case and asking me to provide them numbers of the people trying to call me - which is a breach of Gdpr

Is there an actual phone number that you can call and speak to someone and ger them to understand that I have a split port and that it needs sorting