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Active Contributor
January 1, 2026
Question

Can't receive caĺls from Vodafone network users since switching to ID Mobile

  • January 1, 2026
  • 10 replies
  • 245 views

Can't receive caĺls from Vodafone network users since switching to ID Mobile. Checked all settings, taken SIM out and tried in other phone but still doesn't work

    10 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 2, 2026

    H ​@Sam1106 ,


    Sorry you’re having trouble receiving calls from Vodafone users. Please try the following:

    -Restart your phone.

    -Make sure call barring/forwarding is off (Settings > Phone > Call Settings).

    -Reset network settings (Settings > General Management > Reset > Reset Network Settings).

     

    Lamiya

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    Sam1106Author
    Active Contributor
    January 2, 2026

    I have gone through all these steps, have been on Live Chat Customer Services today who have also gone through all the steps, even asked me to get my contacts who are on Vodafone to try calling using +44 instead of 07.  They asked me to give them tge telephone numbers that were trying to call me which I am disgusted by as this is a breach of GDPR. They asked me to get all my contacts on Vodafone to call Vodafone as the issue is with them which is utter rubbish, these people had no issues ringing me before I switched my number from Vodafone to ID Mobile!!! Apparently my issue has now been escalated to Technical but I do think the Ombudsmans needs to be brought in on this.

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 2, 2026

    Hi ​@Sam1106 ,

     

    Thank you for the update and for providing all the details. I completely understand how frustrating this situation is, especially as it’s affecting your business calls.

    Please be assured that your issue has been escalated to our Technical team. At this stage, we kindly ask for your patience while they investigate the problem. Until the technical team has completed their checks, there isn’t anything further we can action on your account.

    Once there’s an update, you will receive a call or notification from the Technical team directly.

    We appreciate your understanding and patience while this is being resolved.

    Lamiya

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    Sam1106Author
    Active Contributor
    January 6, 2026

    It has now been 4 days and I haven't heard anything from technical and still anyone on Vodafone network can not call me

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    January 6, 2026

    You have a split port which is a problem only iD Mobile can fix.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Sam1106Author
    Active Contributor
    January 6, 2026

    They are denying this is the case and asking me to provide them numbers of the people trying to call me - which is a breach of Gdpr

    Sam1106Author
    Active Contributor
    January 7, 2026

    Is there an actual phone number that you can call and speak to someone and ger them to understand that I have a split port and that it needs sorting 

    New Contributor
    April 16, 2026

    Hi Sam , did you sort your problem out , I’ve been having the exact same issue as you are describing and also the exact same experience regarding id mobile customer services , they just aren’t willing to sort my issue out it’s been months , have you had any update or fix ? 

    Sam1106Author
    Active Contributor
    April 16, 2026

    After multiple online chats I did manage to escalate the problem and Technical did look into it.  It was a split port!!! 

    iD Mobile Employee
    April 16, 2026

    Hi ​@Sam1106 

     

    Thank you for the update, and I’m glad to hear you were able to escalate this and that our Technical Team investigated the issue.

    I’m sorry for the inconvenience you experienced getting to that point, but I’m pleased it has now been identified as a split port and resolved.

    If you’re still experiencing any issues at all, or need any further support, please don’t hesitate to get back in touch and we’ll be happy to help.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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