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Question

Can’t receive PIN code text messages

  • November 4, 2025
  • 1 reply
  • 27 views
B
Community Member

Hi,

I can’t receive PIN code texts from companies.
Every text message I send has a message not sent alert.

I cannot access chat bot on iphone on ipad.

I can’t find a customer service phone number.

This is infuriating.

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+1
    • Marquerita T
    • iD Mobile Employee
    • November 4, 2025

    Hi ​@Bc23_03 Please accept my apologies for the frustration this matter is causing you. Can you please do a network reset by following the steps below.

    "Go to Settings.

    Tap Phone.
    Tap My Number.
    Use the delete button to remove the old number.
    Use the keypad to enter the new number.
    Tap Save.
    1. Go to Settings
    2. Messages
    3. Turn off iMessage.
    4. Go to General
    5. Reset
    6. Reset Network Settings.
    7. Once the iPhone is open.
    8. Go to Settings
    9. Messages Turn ON iMessage.
    10.This will recognize the new sim and have it verified."

     

    Once you have done this and same issue persists, please join us for a private chat via the following link; https://community.idmobile.co.uk/inbox/overview.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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