Can’t request a new eSIM (Oops something went wrong) | iD Mobile Community
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Can’t request a new eSIM (Oops something went wrong)

  • October 10, 2025
  • 2 replies
  • 155 views

I’m trying to request a new eSIM because you don’t allow direct transfer, but I’m presented with this message:

This happens on the web and mobile app. I’ve tried using an alternative billing email too.

Please sort this asap

Best answer by WelshPaul

Hi ​@typicalconsumer, I’d recommend you initiate a live chat session and ask the customer support advisor to send you one via email.

https://idmobile.co.uk/live-chat

 

 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • October 12, 2025

Hi ​@typicalconsumer, I’d recommend you initiate a live chat session and ask the customer support advisor to send you one via email.

https://idmobile.co.uk/live-chat

 

 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • October 13, 2025

Hi ​@typicalconsumer,

Welcome to the Community.

It looks like ​@WelshPaul has helped you out with this.

If you require further assistance, please let us know.

 

Kash