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typicalconsumer
Community Member
October 10, 2025
Solved

Can’t request a new eSIM (Oops something went wrong)

  • October 10, 2025
  • 2 replies
  • 369 views

I’m trying to request a new eSIM because you don’t allow direct transfer, but I’m presented with this message:

This happens on the web and mobile app. I’ve tried using an alternative billing email too.

Please sort this asap

    Best answer by WelshPaul

    Hi ​@typicalconsumer, I’d recommend you initiate a live chat session and ask the customer support advisor to send you one via email.

    https://idmobile.co.uk/live-chat

     

     

    2 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    October 12, 2025

    Hi ​@typicalconsumer, I’d recommend you initiate a live chat session and ask the customer support advisor to send you one via email.

    https://idmobile.co.uk/live-chat

     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash M
    iD Mobile Employee
    Kash M
    iD Mobile Employee
    October 13, 2025

    Hi ​@typicalconsumer,

    Welcome to the Community.

    It looks like ​@WelshPaul has helped you out with this.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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