I’m trying to request a new eSIM because you don’t allow direct transfer, but I’m presented with this message:This happens on the web and mobile app. I’ve tried using an alternative billing email too.Please sort this asap

Hi @typicalconsumer, I’d recommend you initiate a live chat session and ask the customer support advisor to send you one via email.https://idmobile.co.uk/live-chat

Hi @typicalconsumer,Welcome to the Community.It looks like @WelshPaulhas helped you out with this.If you require further assistance, please let us know.Kash

Can’t request a new eSIM (Oops something went wrong)

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