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Can’t request a new eSIM (Oops something went wrong)

  • October 10, 2025
  • 2 replies
  • 205 views
T
Community Member

I’m trying to request a new eSIM because you don’t allow direct transfer, but I’m presented with this message:

This happens on the web and mobile app. I’ve tried using an alternative billing email too.

Please sort this asap

Best answer by WelshPaul

Hi ​@typicalconsumer, I’d recommend you initiate a live chat session and ask the customer support advisor to send you one via email.

https://idmobile.co.uk/live-chat

 

 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • October 12, 2025

    Hi ​@typicalconsumer, I’d recommend you initiate a live chat session and ask the customer support advisor to send you one via email.

    https://idmobile.co.uk/live-chat

     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • October 13, 2025

    Hi ​@typicalconsumer,

    Welcome to the Community.

    It looks like ​@WelshPaul has helped you out with this.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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