Hi ​@Ian26 

Thank you for your message.

I'm sorry to hear that you're having issues receiving or using the PayPal shortcode.

Could you please try performing a mobile network reset and then restart your phone to see if this resolves the issue?

For iPhone

Open Settings.
Tap General.
Tap Transfer or Reset iPhone.
Tap Reset.
Select Reset Network Settings.
Confirm by tapping Reset Network Settings.
Restart your iPhone.

For Android

Open Settings.
Tap General Management (this may vary depending on your device).
Tap Reset.
Select Reset Mobile Network Settings.
Tap Reset Settings.
If prompted, also select Reset Wi-Fi and Bluetooth Settings.
Restart your phone.

Once your phone has restarted, please try using the PayPal shortcode again and let us know whether the issue has been resolved.

-Michael Z

Hi Michael, 

I have tried resetting mobile settings and restarted phone, still not working. 

It appears to be only this short code (PayPal - 67975) that it is not allowing me to reply to.. Sms and other shortcode has worked with no issues.

Regards

Ian

Hi ​@Ian26, 

I am sorry that you are still not able to send texts to the short code. I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,
Tashnieka

Hi ​@Prsyal.

Thank you for sharing this screenshot. I am sorry to see that your text messages will not send.

Kindly confirm if you have tried the standard troubleshooting steps;

• Restart your device to refresh your connection to the network.
• Turn Airplane Mode on for around 30 seconds, then turn it off again.
• Check that your mobile data is switched on (if you're experiencing data issues).
• Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
• Check that your device software is fully up to date.

If you have, I would suggest increasing your bill cap to an affordable amount.

Thanks,

Marquerita

The iD Mobile Team