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Can’t send Texts from my number

  • June 2, 2026
  • 1 reply
  • 4 views
J
Community Member

Hi, i recently switched to ID from O2 and carried over my number with the PAC code. However now i can’t send or receive texts on my number?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 4, 2026

    Hi ​@JHarrison2598,

     

    We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General
    • Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network
    • Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

     

    Your iPhone should now recognise the SIM and verify your number to get it working again.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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