Can’t set voicemail pin

3 replies
30 views

Similar to other questioners - when I try to set up a voicemail pin it asks me to call from my mobile and hangs up. I am calling from My mobile and have tried turning voicemail off and on - any advice welcome!

Zandile M

iD Mobile Employee

Hi @Notsurewhyineedausername

Thank you for getting in touch with us. I am so sorry to hear you're having issues setting up your voicemail PIN.

Please try the following steps:

Turn your phone off and back on again.

Dial 123 directly from your iD Mobile SIM

If prompted, follow the options to set up your voicemail PIN.

Thank you,

Zandile m

The iD Mobile Team

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Q

QuirkyBird

New Contributor

None of these instructions work! Keeps saying “that option is not available!” I tried 4 numbers 5 numbers and 6 numbers - nothing works! I need voicemail!! Please sort it out I’m missing important messages 🫤

Gemma M

iD Mobile Employee

Hi @QuirkyBird,

I'm sorry to hear this is causing you problems, especially if you're missing important messages.

If you've tried the voicemail setup steps and keep receiving a message saying the option isn't available, we'll need our Live Chat team to investigate whether voicemail is active and configured correctly on your account.

Please contact them here: https://www.idmobile.co.uk/live-chat

They'll be able to check the status of your voicemail service and make any changes needed to get it working again.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.