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Community Member
July 10, 2026
Question

can’t transfer my number to new phone

  • July 10, 2026
  • 1 reply
  • 13 views

Can’t transfer my number to my new phone. 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 11, 2026

    Hi ​@Wieslaw,

     

    We're sorry to hear you're having trouble transferring your number to your new phone.

     

    Could you tell us a little more about what's happening? Please don't share any personal or account information on the Community, as it's a public forum.

     

    Are you:

    • Transferring your number from your previous network provider to iD Mobile?
    • Or have you recently upgraded with iD Mobile and you're trying to keep your existing iD Mobile number on your new phone?

     

    Once we know which applies, we'll be happy to point you in the right direction.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.