can’t transfer my number to new phone

1 reply
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Can’t transfer my number to my new phone.

Gemma M

iD Mobile Employee

Hi @Wieslaw,

We're sorry to hear you're having trouble transferring your number to your new phone.

Could you tell us a little more about what's happening? Please don't share any personal or account information on the Community, as it's a public forum.

Are you:

Transferring your number from your previous network provider to iD Mobile?
Or have you recently upgraded with iD Mobile and you're trying to keep your existing iD Mobile number on your new phone?

Once we know which applies, we'll be happy to point you in the right direction.

Regards,

Gemma M

The iD Mobile Social Media Team

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